Frequently Asked QuestionsFrequently Asked Questions

Support, technical and networking Support, technical and networking

Do you provide training?

Yes. We offer group training sessions at GCD Technologies were any member of our Omega Team will deliver a training session for you and some of your colleagues (maximum 3). These are invoiced by the hour with the minimum length of an hour. For more information click here.   Please contact us if you would like to discuss this option further.

How many operators can I have?

You can create as many operators as you want to use Omega Church software, each with their own username and password.  For each user you can set up permissions which will allow or deny them acess to any part of the program.  On the standard network edition, our license is now site wide, allowing as many people as necessary to work on the program at the same time, within the network.

Can the information be accessed from home?

If you have Omega Church installed at the church on one PC, and have internet both at home and at the church, you can use Omega at home as long as you have left the church PC and the internet both turned on. You can use a free piece of software called logmein which will allow you to connect from your home PC and use Omega on the church PC. For more information on logmein visit LogMeIn.  Logmein is not our Software and take no responsibility for it but recommend it for connecting to another PC.

Can you transfer data from my existing church software/Excel spreadheet/Access database?

Yes, we offer a data import into Omega free of charge. This relies on you matching your existing data to our data import template, but this is very easy to do. As a rule, we do not import financial data. If you are interested in bringing your existing data into Omega, just let us know when ordering.

What do I get in the support package?

Omega Church's support package offers great value, providing you online, email and telephone support for any query or issue. You also get unlimited program updates, with 2-3 updates usually released each year. As well as this, you receive a discount off a single Omega training session each time you renew your support contract. If you sign up to support when you purchase Omega Church, the first 3 months of support is free. For full details of Omega Church's support package, click here.

Will Omega run on Apple Mac?

Omega Church does not run natively on an Apple Mac, that is it is a Windows only product. However, you can run Omega through virtualization programs such as Parallels. This has been tested and works very well, with seamless performance within the Mac OS.

If we sign up to support, would it be ok to opt out after a couple of years?

Yes you can opt of support although it is important to stress that you won't receive free upgrades to the software nor will you be able to get critical support should anything happen to your data. That's not something that happens too often but most people like to have the insurance! And of course support lets you call us about operational questions and queries too. Click here for more information about Omega Church's support package.

How is backup handled?

For the Single and Multi User Editions of Omega Church, backups are handled using our very simple Backup tool. This saves a single backup file to a location of your choice. You will be prompted to back up the data every time you exit the program.

The Network Edition stores all data on a central database, and includes an automatic backup facility. However, you have the option to use your own backup tools as a further backup precaution.

What about confidentiality? Can I keep parts of the system private from other users, such as pastoral or financial information?

You have the facility to grant or deny access to different parts of the program for different users. We take security and permissions very serously with Omega as we know how important your data is, and how some information should only be viewed by certain people. Setting up permissions is straightforward but ensures your data is secure.

Click here for more information on confidentiality and data security.

What about data security and protection from hackers?

The database software (see technical information) employed allows for much greater security of personal information than most of our competitors. Data is encrypted and cannot be accessed without a password embedded in the software itself. We can also recommend security measures to further protect your hard drive, allowing you full confidence that your data is safe and secure.

What computer specifications are required to run Omega?

Omega doesn't require a powerful computer, indeed any laptop or desktop purchased within the last 4-5 years should run Omega with no problems. For full technical requirements click here

How are updates managed?

Updates to Omega Church are usually released 2-3 times per year and will be available on this website. When a new update is released we endeavor to contact you via email, and for major releases we will inform by post.

What is the difference between the multi user and network version of Omega?

The Multi User Edition of Omega Church allows you to have the program installed on as many computers as required, for example one on the church PC, one on the minister's home PC, one on the treasurer's home PC and so on. Each installation will be in a different geographical location, and we can offer advice on the best way to handle the data transfer between computers.

The Network Edition of Omega Church allows you have to have Omega installed on a local area network within one location. The data is stored on a central database, allowing for simultaneous access by each user on the network. The Network Edition is perhaps best suited for larger churches with a permanent church office, but churches of various sizes already use the Network Edition - it depends on your individual church's needs. We can offer advice on the best version of Omega for your church - just contact us

Several people would need to access different parts of Omega Church. Can I install it on more than one computer? Do I need the Multi User or Network Edition?

Yes Omega Church can be installed on more than one computer in either the multi-user or network edition. Network is advisable if you want to connect several computers within one building, and allows for simultaneous access. Multi-user would be more appropriate if, for example, you wanted it installed on the church pc and also on the minister's and/or treasurer's home pc.